Before customers book an appointment or visit your business, many of them check Yelp. If they see one-star complaints with no responses or outdated reviews, they move on. But when they see recent five-star ratings and a business that cares enough to reply to online reviews, they’re more likely to walk through your door.
At Lighthouse Dynamics, we don’t rely on generic software or canned responses. Our Yelp review management services give you real people analyzing, responding, and strategizing. We treat your business’s online reputation like it’s our own – because that’s how serious we are about your customer satisfaction and success.
A well-maintained Yelp page acts like a magnet for new customers. By encouraging more positive reviews, responding to feedback quickly, and flagging inappropriate reviews, we turn your Yelp profile and other review sites into a reputation-building machine.
We help your satisfied customers share their stories. Through follow-up campaigns and review prompts, we increase your volume of positive reviews – which has been proven to influence buyer behavior and enhance customer trust. A one-star increase on Yelp can mean 5 to 9 percent more revenue.
No business is perfect. But how you respond to criticism says everything about your brand. We craft thoughtful replies that show empathy, responsibility, and professionalism – turning bad moments into trust-building opportunities that enhance a positive brand image.
Customized response templates for different review tones
Monitoring and notifications for every new review
Direct support for handling negative reviews and flagging violations
Monthly reports showing changes in ratings, volume, and sentiment
Strategies to grow positive reviews from real customers
From medical spas in Brooklyn to beauty salons in Midtown, our clients across New York rely on us to keep their Yelp presence spotless. As a business owner, you can trust that we understand the tone, pace, and competitiveness of NYC’s service-based industries.
We use review request strategies tailored to your business, encouraging satisfied customers to share their experience in a natural and ethical way, without being time consuming.
Our team can help you flag inappropriate or policy-violating reviews and guide you in crafting a calm, professional response that appeals to potential customers.
Yes, we can fully manage review responses or work with your internal team to approve drafts. Our responses reflect your brand image, voice, and values.
Yes. Yelp reviews are indexed by Google, and a strong Yelp profile can be crucial in contributing to better local SEO visibility.
You may start seeing better sentiment and more positive feedback in a few weeks, but lasting results usually take consistent effort over several months, often aligning with your upcoming events.
Want to build a stronger Yelp presence and win more local business? Contact Lighthouse Dynamics today for expert online reputation management and Yelp review management services in NYC that actually deliver.
Let us help uncover it! We will be glad to provide you from A to Z